Last week I was presenting at Virtual Summit on Intelligent Agents and Chatbots organized by The Content Wrangler and Content Rules. We talked how the concept of producing multiple output formats from a single source evolved into the idea of delivering contextually relevant content through various delivery channels, like chatbots or augmented reality apps. Scott Abel and I also discussed why structured content is required to make chatbots helpful whenever we want to provide the user with the content that precisely addresses the current user’s needs.

You can watch the recording of the webinar here.

Thanks to everyone who attended. Scott and I tried to answer as many questions as we could, but due to time constraints, we had to leave some questions unanswered. I’m going to publish a series of posts to answer those questions that we didn’t address at the webinar. Stay tuned!


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