Getting Your Content Ready for Chatbots: Answering Your Questions, Part 1

As you probably know, last month I was presenting at Virtual Summit on Intelligent Agents and Chatbots organized by The Content Wrangler and Content Rules. We […]

The Fifth Element: How Structured Content Makes Chatbots Helpful

Just a few years ago, providing context-sensitive software product documentation was a goal for many technical communication teams. The aim was to provide contextually relevant—and helpful—content […]

Authoring, Managing, and Publishing Reusable and Customizable Content with Ease

The ability to create content that can be easily and cost-effectively reused, updated, customized, translated, published to multiple output formats, and automated is not a “nice-to-have” […]