Getting Your Content Ready for Chatbots: Answering Your Questions, Part 3

This is the final post in a series where I’m answering your questions that we had to leave unanswered due to the lack of time at […]

Getting Your Content Ready for Chatbots: Answering Your Questions, Part 1

As you probably know, last month I was presenting at Virtual Summit on Intelligent Agents and Chatbots organized by The Content Wrangler and Content Rules. We […]

The Fifth Element: How Structured Content Makes Chatbots Helpful

Just a few years ago, providing context-sensitive software product documentation was a goal for many technical communication teams. The aim was to provide contextually relevant—and helpful—content […]