The Fifth Element: How Structured Content Makes Chatbots Helpful

Just a few years ago, providing context-sensitive software product documentation was a goal for many technical communication teams. The aim was to provide contextually relevant—and helpful—content […]

Coping with Complexity of Highly Customized Products: What Technical Writers Can Learn from Engineers

We live in a highly customizable world. Most of complex products we buy, from computers to cars, can be assembled by request and include the components […]

How Industry Automation Changes the Target Audience of Technical Writers

Automation is everywhere. The McKinsey report “Where Machines Could Replace Humans – And Where They Can’t (Yet)” says that with currently available technologies, “about 60 percent […]