Getting Your Content Ready for Chatbots: Answering Your Questions, Part 2

In this post, I’m addressing the second portion of unanswered questions from my webinar at the Virtual Summit on Intelligent Agents and Chatbots. You can read […]

Getting Your Content Ready for Chatbots: Answering Your Questions, Part 1

As you probably know, last month I was presenting at Virtual Summit on Intelligent Agents and Chatbots organized by The Content Wrangler and Content Rules. We […]

The Fifth Element: How Structured Content Makes Chatbots Helpful

Just a few years ago, providing context-sensitive software product documentation was a goal for many technical communication teams. The aim was to provide contextually relevant—and helpful—content […]

Coping with Complexity of Highly Customized Products: What Technical Writers Can Learn from Engineers

We live in a highly customizable world. Most of complex products we buy, from computers to cars, can be assembled by request and include the components […]